Privacy Policy
Who Controls Your Data
Mr Jones Casino Online (the "Controller") is responsible for the collection and processing of your personal data. This Privacy Policy explains what information we gather, how we use it, how long we keep it, and what rights you have regarding your data.
By using our Platform, you consent to the practices described in this policy. If you do not agree with any aspect of our data handling, you must not use our services.
What Data We Collect
We collect data in several categories:
Account Registration: When you create an account, we collect your name, date of birth, email address, phone number, and residential address. This information is necessary to verify your age and identity and to comply with anti-money laundering regulations.
Financial Information: To process deposits and withdrawals, we collect payment method details (credit/debit card, bank account, or e-wallet information). We also record all transactions on your account.
Device and Browsing Data: Our systems automatically log your IP address, device type, browser type, operating system, and pages visited. We use this data to detect suspicious activity, prevent fraud, and troubleshoot technical issues.
Gameplay Data: We record your gaming activity, including games played, bets placed, wins, losses, and session duration. This data helps us offer personalised experiences and identify problem gambling patterns.
Communication Data: We store messages you send through our contact form, live chat, or email. This allows us to respond to your inquiries and maintain service records.
Cookies and Tracking: We use cookies and similar technologies to remember your preferences, maintain your session, and analyse site usage. See the Cookies section below for details.
How We Use Your Data
Service Delivery: We use your data to operate the Platform, manage your account, process transactions, and respond to your requests.
Compliance and Legal Obligations: We use data to verify your identity, comply with anti-money laundering and counter-terrorism financing laws, and prevent underage access.
Fraud Prevention: We analyse data patterns to detect suspicious activity, prevent account takeovers, and identify money laundering attempts.
Responsible Gambling: We monitor gameplay patterns to identify signs of problem gambling and may restrict or suspend accounts where indicators emerge.
Analytics and Improvement: We use aggregated, anonymised data to understand how players interact with our Platform and improve our services. This does not identify individuals.
Marketing: If you consent, we may contact you with promotional offers and updates about new games or features. You can opt out of marketing communications at any time by updating your account preferences or emailing us.
Legal Proceedings: If required by law, we may disclose data to law enforcement, regulators, or courts.
Legal Basis for Processing
We process your data based on:
- Contract: Processing is necessary to provide our services and fulfil your requests.
- Legal Obligation: We are required by law to collect and process certain data for identity verification and regulatory compliance.
- Legitimate Interest: We process data to prevent fraud, improve security, and enhance our services.
- Consent: Where you have explicitly agreed (e.g., for marketing communications).
How Long We Keep Your Data
We retain data for as long as necessary to provide services and comply with legal obligations. Generally:
- Account Data: Retained for the duration of your account and for a minimum of five years after account closure, as required for regulatory compliance.
- Transaction Data: Retained for at least seven years to comply with anti-money laundering and tax regulations.
- Marketing Data: Retained until you unsubscribe; unsubscribe requests are honoured within 30 days.
- Gameplay Data: Aggregated and anonymised data may be retained longer for analytics purposes.
When data is no longer needed, it is securely deleted or anonymised.
Cookies and Tracking Technologies
We use cookies (small text files stored on your device) to:
- Maintain your login session
- Remember your preferences and settings
- Track page visits and user behaviour for analytics
- Deliver personalised content and advertising
You can control cookies through your browser settings. Disabling cookies may reduce functionality. Third-party services (e.g., analytics providers) may also place cookies. Refer to their privacy policies for details.
Data Processors and Third Parties
We share your data with trusted service providers who process it on our behalf:
Payment Processors: Handle deposit and withdrawal transactions.
Hosting and Cloud Providers: Store our databases and Platform infrastructure.
Analytics Services: Analyse usage patterns (anonymised data only).
Compliance and Verification Services: Verify identity and detect fraud.
Customer Support Platforms: Manage support tickets and communications.
All processors are contractually obligated to protect your data and use it only for specified purposes.
International Data Transfers
Data may be transferred to, stored in, or processed in countries outside your jurisdiction. These countries may have different data protection laws than your home country. By using our Platform, you consent to such transfers. Where applicable, we use contractual mechanisms (e.g., Standard Contractual Clauses) to ensure adequate protection.
Data Security
We employ industry-standard security measures:
- Encryption of data in transit (SSL/TLS) and at rest
- Firewalls and intrusion detection systems
- Regular security audits and penetration testing
- Access controls and authentication
- Employee training on data protection
However, no system is 100% secure. We cannot guarantee absolute security, though we maintain robust protections.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your data:
Right of Access: Request a copy of the data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data (subject to legal retention requirements).
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Request your data in a portable format for transfer to another service.
Right to Object: Opt out of certain processing, particularly marketing and analytics.
Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
To exercise these rights, contact our support team in writing. We will respond within 30 days (or as required by law).
Changes to This Policy
We may update this Privacy Policy to reflect legal changes, new features, or operational improvements. Changes will be posted on this page with an updated date. Your continued use following changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
Contact for Privacy Matters
If you have questions about our privacy practices, wish to exercise your rights, or believe your data has been mishandled, please contact our support team through the channels listed on our Contact Us page or use the official channels in our footer.
Regulatory Authority
If you believe we have violated your privacy rights and we do not resolve your concern, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
This Privacy Policy was last updated on the date shown at the top of this page. Your privacy and data protection are core priorities for Mr Jones Casino Online.